FAQ
Got Questions? We've got the Answers
SHIPPING & DELIVERY
How long does it take to receive my order?
Your pebbl will be delivered at your doorstep in 10-12 days!
Do you offer international shipping?
Not yet. But we’re working on it!
What are the shipping fees?
We offer free shipping on all orders above ₹1000. Cart values lower than ₹1000 have a shipping cost of ₹50.
Can I track my package?
Yes! You will receive the tracking ID once your pebbl is shipped.
What should I do if my package is lost or damaged during shipping?
Reach out to us at pebblcustomerservice@gmail.com for assistance.
RETURNS & EXCHANGES
What is your return policy?
We accept returns only for damaged or incorrect products indicated to us within 48 hours of delivery.
Can I exchange a product for a different size or colour?
We offer one free size exchange for clothing items and NO exchanges for bags and accessories
How long does it take to process a return or exchange?
We take 5-7days after receiving the product and approving quality check to initiate an exchange/return.
What if I receive a defective or incorrect item?
Reach out to us at pebblcustomerservice@gmail.com within 48 hours of receiving a damaged product and we will assist you with an exchange/return
Can I change my order after placing it?
Yes, changes are possible to your order prior to the order being dispatched. Once the order is shipped no changes can be made.
What if the product is faulty?
In case of defective, damaged or faulty products you are eligible for a returns/refunds/exchanges. Refer to our Refund policy for details
PRODUCT INFORMATION
Can you provide more details about the materials used?
We use vegan and animal friendly materials to make our products. We also work with production scraps and upcycled fabrics to create some of our products. Our lining materials are polycotton.
Do you offer customization options?
Yes, get in touch with us on Instagram (@pebblstudio) for possible customizations.
How do I care for and maintain the products?
We recommend following the individual washcare provided for the products.
PAYMENT & PRICING
What payment methods do you accept?
UPI, Debit and Credit cards & bank transfer.
Are prices inclusive of taxes?
Yes.
Can I make changes to my order after it's placed?
You can dm us on instagram @pebblstudio or mail us at pebblcustomerservice@gmail.com anytime PRIOR to the product being dispatched and we will try our best to accommodate your changes!
CUSTOMER SUPPORT
How can I contact your customer support team?
You can reach out to us at pebblcustomerservice@gmail.com
What are your customer service hours?
11am - 7pm (Monday - Saturday)
COLLABORATIONS & WHOLESALE
Do you collaborate with influencers or other brands?
Dm us @pebblstudio or e-mail us @ pebblcontent@gmail.com and we can discuss it!
Are you open to wholesale opportunities?
Yes!
How can I get in touch regarding partnership inquiries?
e-mail us @ pebblcontent@gmail.com or DM us on Instagram (@pebblstudio).
PRIVACY & SECURITY
How do you protect my personal information?
We use industry-standard encryption and security practices to protect your personal data from unauthorised access.
Do you sell or share customer data with third parties?
We do not sell your personal information to third parties. We may share data with trusted service providers who help us operate our website, but they are bound by confidentiality agreements.
What are your website's security measures?
Our website is secured with HTTPS encryption to ensure safe data transmission. We regularly update our security protocols to prevent unauthorised access.
Can I trust the privacy of my payment details?
Yes, your payment details are secure. We do not store payment information on our servers. Transactions are processed through trusted, secure payment gateways adhering to industry standards
