Shipping policy

Dispatch Time

All orders are usually delivered within 5–8 business days from the date of purchase. Once your order has been dispatched, you will receive a live tracking link to track your order in real time.
Please note that once an order has been handed over to our third-party shipping partner, any delays caused during transit are beyond our control.

Shipping Partner

We use a third-party shipping partner to deliver your orders. This ensures reliable and timely delivery of your products. 

Once an order has been shipped, any delays and discrepancies in delivery are beyond our control as they depend on the courier partner’s timelines and processes.

Pebbl Studio is not responsible for unexpected delays caused by weather conditions, natural disasters, or courier service issues. In such cases, we recommend reaching out directly to the courier service with your tracking number for updates.

Once dispatched, an order cannot be updated or cancelled.

Tracking Your Order

Upon dispatch, you will receive an email with a live tracking link. You can use this link to monitor the status and location of your order until it reaches you.

Delivery Issues

In case of loss of package or any delivery or shipping-related issue, please reach out to us immediately at pebblcustomerservice@gmail.com. We will work with our shipping partner to resolve the issue as quickly as possible.

Please ensure you have an unboxing video from cutting open the seal to product for any claims.

Delivery will be attempted thrice by the courier partner. If the courier partner is unable to deliver the package in three attempts, the package will be returned to us. 

If a delivery fails due to incorrect address/phone number, unavailability of customer, or refusal to accept the order, reshipping charges will apply.

In case you still wish for the package to be re-delivered, please email us at pebblcustomerservice@gmail.com requesting for a re-delivery. Redelivery of the package will be done at an additional shipping.

Contact Us

For any questions regarding shipping, please contact us at pebblcustomerservice@gmail.com.